In isolation and seeking help in an emergency?

Call 01633 644696

Alternatively, please send an email with details of where you are and what help you need.

Email for urgent help

If you cannot find what you are looking for or need help, please use the contact details below:

Our Monmouthshire

If you get stuck and need help setting up your profile or using the site then we've created a number of step by step help guides in our 'Help' section. These are available 24/7.

Find help 

If after using these help guides, you still need help, then please message the 'Our Monmouthshire' site support team.

Send a message 

Our opening hours are Monday - Friday, 9am to 5pm. We will endeavour to get to your requests as soon as possible.

Monmouthshire County Council: 

Accessing food or prescriptions

If you need some support to access food or prescriptions please contact us 

Family support service

If you need help and support with your family please call the Monmouthshire family support service on 01633 644152.

General enquiries

To contact your council please phone us on 01633 644644

Alternatively you can use social media:

Facebook               Twitter 

Emergency contact

If you are contacting us in the evening, at the weekend or on a bank holiday, we might take longer to respond. If you feel that the situation is an emergency please call our out of hours emergency phone number 0300 123 1055


View member profile "Our Monmouthshire"

Our Monmouthshire

Hello, We're the Our Monmouthshire site admin team and we're here to help you. If you're stuck...


View member profile "Owen Wilce"

Owen Wilce

Community & Partnership Development Lead

Public Servant supporting volunteers and communities across

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