Here you will find information and advice to help you through Covid-19, collated by Monmouthshire County Council & Made Open.


Got a question about Our Monmouthshire?

Chances are, someone else has asked it before! Check our Frequently Asked Questions to find out more about why this platform has been set up, who it's for and how you can get involved to help your community.


What is the timebank?

The timebank is part of the stream of 'activities' added by members on this online platform. There are two types of activities that make up a timebank exchange: an 'offer' and a 'request'.

If you're looking for help, go to 'add activity' and add your 'request' for help. If you think you could help someone else, or have a specific skill, add an 'offer'.

When a user makes an offer on a request, or requests time from an offer, this is a timebank exchange. Credits are exchanged when the timebank exchange has been completed. All new users to Our Monmouthshire are given 20 free credits to help get them started.

1 hour = 1 credit


What could I offer to help others with?

You don’t need any qualifications, special skills or a CV, just a willingness to offer help to others or ask for it if needed.

There are all sorts of things that can be shared with your local community – or across the county. From delivering essential groceries to neighbours or chatting on the phone, to creating fun fitness videos to lift peoples' spirits.

We're interested in hearing your ideas-what sort of 'offers' could people post?


Help your neighbours during the Coronavirus

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.

You should only leave the house for one of four reasons, and one of these is to provide care or to help a vulnerable person. Even when you are doing this, you need to do so safely. You should be minimising time spent outside of the home and ensuring you are 2 metres (6 feet) apart from anyone outside of your household.

This guidance outlines how you can help and importantly, how to do this safely.



The current COVID-19 situation will require people to rely on predominantly technological communication methods. When in-person communication is not an option, social distancing can feel like social exclusion. There are numerous digital communication options to ensure we continue to connect with each other, despite social distancing enforcements.

If you need help learning the basics of video calling or social media, coordinating your teams who are working remotely or how to connect with your community via digital, we've collated all the resources you will need here. 



Using online resources can be a great way to support your health, including:

  • Improving knowledge. You can search the internet for information about health problems, their symptoms and treatment options.
  • Increased ability to make more informed decisions about your healthcare enabling you to feel more confident in the treatment you receive.

By using online resources, when you can, you will be helping to reduce the pressure on the NHS at this critical time.

Here's a list of online resources to help you monitor your health. 


Digital skills

Our aim is to help people without digital skills get the help they need to use the internet and make the most of the opportunities being offered online.

If you feel that you are completely without digital skills, and have little or no online experience, we hope that these resources will enable you to access what the internet has to offer you.

Our resources also have information that can help you as a volunteer to gain the skills you need to better support people with digital skills.

For those seeking help with digital skills, from online shopping to finding online courses, you can find it here. 



If you are struggling financially as a result of the COVID-19 emergency, this page will give you some guidance on the entitlements and support that may be available to you.

For those seeking information and advice around benefits during this time, please consult these guides or contact the Helplines listed. 


Safeguarding and community

In this section, we'll guide you through safeguarding considerations to keep you and the community safe. 

The community have rallied together to help vulnerable people during the pandemic. In this section, we'll provide the help you need in regard to ensure safeguarding practices are upheld during this time. This page will help you keep yourself and others safe. We'll also help you manage a community project, collated by trusted sources, to ensure the safety and wellbeing of all involved. 


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